Status: Investigating - but performance has improved
What's happening?
We are currently experiencing a platform-wide incident affecting the Neon One Portal. Users may be experiencing slow loading times, login timeouts, or an inability to access their accounts.
This is a global system issue and is not isolated to any individual account.
This is a global system issue and is not isolated to any individual account.
Affected Products
The following Neon One products are impacted:
- Neon CRM
- Neon Pay
- Arts People
- Neon Websites
What you may be experiencing
- Slow or unresponsive login page at app.neonsso.com
- Login timeouts or being logged out unexpectedly
- Sluggish performance inside applications after logging in
What we're doing
Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We are monitoring the situation closely and will provide updates as they become available.
What you can do right now
- If you're unable to log in: Please wait a few minutes and try again. Logins will eventually resolve with additional time.
- If you are logged in: You may experience slower-than-normal performance. We recommend saving your work frequently.
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Stay updated: Subscribe to our live status page for real-time updates directly from our engineering team:
Neon One Status Page — Active Incident
You can subscribe for email or SMS notifications to be alerted when the incident is resolved.
We're sorry for the disruption
We understand how critical these tools are to your mission, and we sincerely apologize for the inconvenience. Our team is working urgently to restore full service.
If you have additional questions, please reach out to Neon One Support. We will keep your ticket updated as we have more information to share.
If you have additional questions, please reach out to Neon One Support. We will keep your ticket updated as we have more information to share.
Neon One Support Team
Incident started: June 17, 2026 at approximately 12:30 PM CDT
Incident started: June 17, 2026 at approximately 12:30 PM CDT