Common Support Items
- How do I contact Customer Support?
- How do I configure DKIM for emails sent using Neon CRM?
- How to Search for Existing Accounts
- How do I train & certify in Neon CRM?
- Fraudulent Transactions
Database Management
- Creating a Test Account
- Getting Started with your New NeonCRM System
- Self-Guided NeonCRM Implementation Plan
- Self-Guided NeonCRM Implementation Plan
- Custom Dashboard Ideas
Communication Tips
- Improve Email Deliverability and Prevent Spoofing with SPF
- Conditional Emails for Tribute Donations
- Managing Subscribers for a Newsletter video
- How do I get the best results with Neon's text editor?
- Create a Conditional System Email or Letter for Recurring Donations
Transaction Tips
- Associating Events and Donations
- How to Create a Donation Form
- Cancelling and Deleting Transaction Records
- How can my donors select a donation campaign?
- How do I give event discounts to specific types of constituents (such as members)?
International Tips
Year-End
Moves Management Tips
2018-19 Webinar Resource Guides
- Pie with the Product Team: Introducing CRA Receipts
- Pie with the Product Team: Account Page
- Fundraising & Donor Retention KPIs: Putting Data into Action
- Everything You Know About Generational Giving is Wrong
- What to Know About Nonprofit Policy to Impress Your Boss
2017 Webinar Resource Guides
- Donor Retention
- Mission Control: Using Dashboards for Nonprofit Analytics
- 360° Volunteer Management with VolunteerLocal
- Beyond #GivingTuesday: Why Wednesday Matters
- Email Marketing: How to Stand Out from the Crowd