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  • Linda Sue Martin

    Don't know what is going on at Neon. It is sad so many of the community post are not getting answers. After 16 days I hope you found your way.

    But if not, it is very easy to add a payment to a pledge. Furthermore, you have a variety of ways to do. So you can pick the one that is most efficient for you.

    Method 1: Open the donor's record, on the Donation tab, bring up the pledge record, and then look down the record you will find a section for Add a Payment.

    Method 2: My favorite, create a new donation and if the donor has an open pledge the donation page will show it as an option on the upper right next to the amount and date box.

    The knowledgebase has an article that has more details. https://support.neonone.com/hc/en-us/articles/4407399189517-Pledges#pledgepayment

    Cheers, Linda Sue

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