Neon Pay

Basics

• Update linked bank account
• What is Neon Pay?
• How do I cancel my Neon Pay account?
• Neon Pay Glossary of Terms
• Neon Pay Video

Onboarding

• Does my organization need to be a nonprofit or 501(c)(3) to use Neon Pay?
• How do I sign up for Neon Pay?

Payments & Transactions

• Apple Pay and Google Pay
• How charges appear on constituent statements
• International Use and Currencies
• Payment Processing in Neon Pay

Reporting in Neon Pay

• Time Zone Filter
• Neon Pay Monthly Statement Report

Payouts

• Debits

Advice & Troubleshooting

• Does Neon Pay process split payments?
• Can we use a credit card swiper for in-person payments?
• Can I disable American Express?
• What types of tender can Neon Pay process?
• Neon Pay Frequently Asked Questions
• How do I access Neon Pay & manage users on my account?

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