Site Comments is a collaboration tool that enables your team to communicate with clients and each other while building sites. The entire review process is faster, clearer and more accurate, giving your clients better service, faster go-live, and allowing more time to scale your business. It also eliminates the need for alternative methods of communication (such as email, messages, phone calls, etc.) and creates a single channel for receiving feedback and responding to it.
To learn more about Site Comments, see the following video:
Use Cases
- Internal communication between team members only (these comments can be marked as Internal)
- Collecting feedback from clients as they review the site
- Making notes while building the site
- During the QA process
- Creating a record of comments and responses
Access Site Comments
The comments bar controls the Site Comments functions. The appearance of the comments bar and how to access it differs depending on whether you are in Classic Editor or Editor 2.0.
Classic Editor
In Classic Editor, the comments bar is always on the right side of the screen. Click any of the options to expand it. Click the X to close the comments bar.
Editor 2.0
In Editor 2.0, the comments bar is in the same spot as the design panel. To open it, you need to click the Comments icon in the top navigation bar or you can open the comments bar by clicking the three dots icon and selecting Add comment in the floating menu for any element. Click the X to close the comments bar.
Add Site Comments
To add site comment:
- If you are in Classic Editor, click the plus + icon on the comments bar. If you are in Editor 2.0, click the Comments icon in the top navigation, then click anywhere on the canvas. Or, click the desired element to open the floating menu. Click the three dot icon and select Add comment. If you want to design, simply close the comments panel and open the design panel. In both versions of the editor, comments can be added to any element.
- Click on an element to add a comment. Hover on the element to help position the comment accurately.
- Choose whether you want the comment to be internal or visible to clients and your team.
- Enter your comment in the input field. You can also add an image as a comment by clicking on image icon in the bottom right corner of the comment field.
- Click Submit.
Comments always retain the same visibility settings, meaning if a comment starts as Internal it will remain Internal and if a comment starts visible to the client it will stay visible to clients.
Reply To Site Comments
To reply to site comments:
- Open the comment you want to reply to. You can reply to comments via the comment itself or in the comments log. To open the comments log, click the Comments Log icon.
- Click the comment text field, or click Reply in the comments log, and enter your reply.
- Click Submit.
Edit and Delete Site Comments
Comments can be edited or deleted by the person who creates them or by a team member.
- Open the comment you want to edit or delete.
- Hover over the comment, and click the more icon.
- Click Edit or Delete.
Deleted comments cannot be restored and are not displayed in the comments log. There is no undo for edited comments.
Resolve Site Comments
To resolve a comment and leave a record of it in the comments log click Resolve in the upper-right corner of the comment.
Comments Log
To see a list of all comments and display and reopen resolved comments, use the filter in the comments log. To open the comments log, click the Comments Log (
) button.
Hide Comments
To hide comments on a site, click the Hide Comments (
) icon.