Learn how to import your account data in this step-by-step guide. There are steps you must take before you import your account data. To tailor this help guide to better replicate your experience, use this help guide only if you have an account ID column. If you do not, please follow the related help guide that will support your process. This help guide will demonstrate how to import your account data or complete an account batch update.
Recommended Reading Before You Start
Content
Import Vs. Account Batch Update
Instructions
Import Vs. Account Batch Update
Import refers to using the Import Manager to add new accounts to your Neon CRM system. Account Batch Update refers to using Neon CRM account IDs to update existing accounts in your Neon CRM system.
Note that a single spreadsheet cannot be used for both import and account batch update. If you have a spreadsheet that contains Neon CRM account IDs for existing accounts but also contains new accounts, you need to separate your data into two separate spreadsheets and use the Import Manager twice - once to update existing accounts using account batch update, and once to import new accounts.
Import Your Account Data
1. In the navigation menu, select Tools and then select Import Manager on the drop-down menu.
2. Select New Import
3. Complete Step 1: Choose Data.
a. Select Get Started.
b. Enter Import Name. Select Next.
c. Select Yes to “Does your spreadsheet contain Account ID?” because our spreadsheet has an Account ID column. More questions will populate.
Answer the other questions. When finished, select Next.
d. Establish the type of information you plan to import. Then, select Next.
e. Answer the questions on this page. When finished, select Next.
f. On this page you can export your custom data template. This feature is optional. Select Export Template and then Next.
Note: If you are using the given templates, be sure to remove the first two rows before importing.
When saving the excel spreadsheet, make sure it is saved as an .xlsx (Excel) or .csv file.
Once your data is in the template, delete any columns that do not contain any constituent data.
4. Complete Step 2: Column Mapping.
Upload the .xlsx or .csv file and select Next.
5. If your import is similar to any previous imports, you can select that here. This is optional. Selecting an import from this list can help speed up the import process by re-using decisions you’ve made in previous imports. If this import is not similar to a previous one or your first import, select Next to skip this step.
6. Neon CRM will automatically map your data columns to the corresponding standard or custom fields. Check to make sure all the fields are accurate. Because the custom fields were not configured under global settings before starting the import, the fields are mapped to “Create As New Field”. When finished, select Next. Please note: you can only create Account custom fields in the Import Manager. If you wish to create Donation, Membership, or Event custom fields, you must create them before you conduct your import.
Note: If you are using your own template, take extra time to review the mapped fields, and select the appropriate option from each drop-down menu.
7. The Field Mapping page may appear if the system wants to verify specific import field data. When finished, select Check My Data.
8. The import manager will check your data for any errors, if any errors appear on your spreadsheet they will be listed here. If you receive the message “Mapping Successful” select Continue with Import.
9. The Import Manager is working on your data. You will receive a notification via email, or via the bell icon in the top right of your CRM, when you import is complete. Select Close and Exit.