We can help you through some troubleshooting steps but first, let’s get a little more information. Please click one of the following options.
I cannot sign into my account
If you cannot sign into your Donor or Nonprofit account, please follow these steps to reset your password:
Reset Password
- Navigate to the Giving Day website where you made your donation
- Find Login in the top-right corner
- Select the appropriate option from the Login menu; Donor or Nonprofit
- Click the Forgot password? Link
- Type in your email address in the field provided and click the Reset Password button
- Your password reset link will be delivered to your email within a few minutes; the link is valid for 24 hours and can only be clicked once
Password Reset Issues
Cannot locate the reset email:
- Check your spam / junk folders
- Add domains to your safe senders list to allow these domains
Resent email received:
- If you’ve tried to reset your password multiple times, you’ll need to be sure to click the most recent password reset link in your email
- If you’re clicking on the password reset link and end up on the homepage, you may have clicked the link after it has expired. Remember, password reset emails are only valid for 24 hours. If the link has expired, click the request a new password link here or restart the process by choosing the forgot password option on the sign-in page.
I am signed in but something isn’t right
If you’re signed in to your account but something doesn’t look right, see if one of the options below matches your situation. For additional assistance, please contact us.
You're signed into your Nonprofit account, but there is a message that says you don't have access.
Your user credential has been disabled by another admin. You may need to check with another admin in your organization on the account to request access. If there has been turnover at your organization and need access to the account, please contact us.