Box Office - Scan Tickets

The Scan Tickets screen allows users to quickly scan tickets at the door to check-in patrons as they come in. 

To access the scanning page

1. Navigate to Box Office > Scan Tickets
2. Select your performance.
3. On a desktop device, top right, you will have the option to toggle between Camera or External Reader.
   
   

Using an External Reader

External scanners like a USB scanner can be connected to your device to read the barcode on your patron's tickets. Please note that depending on your scanner you may or may not be able to scan mobile tickets where the barcode is on a screen. 

Equipment - Barcode scanning overview

1. Connect your scanner to your device.
2. Open the Scan tickets feature as described above.
3. Make sure External Reader is selected.
4. Scan the barcode with your scanning device.
5. If the scan was successful, you'll get the confirmation below.
   
6. If the tickets have already been scanned, or are for a different performance, you'll get a notification similar to this instead with the appropriate message.
   
7. If a ticket was scanned by mistake, click the Unscan button in the green box to undo. Touch the X to remove the error messages.
8. For the next ticket, simply scan again, there's no need for any sort of reset.

Using a Mobile Device

Most mobile devices like phones or tablets with a browser and an external camera can be used to scan tickets. The functionality will be very similar to the above as it uses the same screen. Note that this feature can be achieved on a desktop device as well by switching to the Camera scanner. We recommend a barcode size of at least 30 points to use this feature on mobile.

1. log in to Arts People on your mobile device
   • log in at https://app.neonsso.com/
   • select Arts People 
2. Navigate to Box Office > Scan Tickets
3. Select your Performance
4. Your device may ask to allow the use of your camera - please allow access
5. A window will appear to view the scanning area, line up the barcode in the window to scan the ticket. The scan will automatically happen without any other action. 
6. If the scan was successful, you'll get the confirmation below.
   
7. If the tickets have already been scanned, or are for a different performance, you'll get a notification similar to this instead with the appropriate message.
   
8. If a ticket was scanned by mistake, touch the Unscan button in the green box to undo. Touch the X to remove the error messages.
9. For the next ticket, simply scan again, there's no need for any sort of reset.

NOTES

• You can use the speaker icon to turn the notification sound on or off.
• Tickets sold in Door Sales mode are automatically checked in at the time of sale and will display as "already been scanned" if physically scanned later. You can change this default in global Settings under Ticketing - Count door tickets as scanned?
• On mobile tickets, it may be helpful to ask patrons to turn up the brightness of their screen for proper scanning.
• For organizations using barcodes that represent more than one ticket, please note that scanning that barcode will check in all tickets in that order, regardless of the number specified. This is similar to the IOS app.