Sometimes a fundraiser may not raise enough money to cover the cost of their participation in your event. We understand that this is quite a delicate situation, and have therefore developed tools you may use to communicate with the fundraiser and possibly charge them the difference (or some other defined amount). Please see The Recommitment Process article on how to use this feature. To enable this feature, please continue reading.
Enabling Recommitment
Note: It is usually recommended to set a Minimum Fundraiser Goal under Fundraising > Fundraising Settings for the amount fundraisers are committing to raise, so fundraisers are not able to lower their personal goal below the amount they are expected to raise.
If your campaign is configured with a compatible processor, you may enable recommitment. To do so, follow these steps:
- Log in to the Admin at admin.rallybound.com
- Navigate to the entity (organization, group, or campaign) on which you'd like to configure this setting. Click here to learn more about inherited settings.
- Click the "Fundraising" tab
- In the ensuing "Fundraising Settings" tab, scroll down to the "Recommitment" section
- Toggle the "Enable Recommitment" setting. Two other optional toggles are available:
- Toggle the "Collect card on file during registration" setting to capture registrants' payment information during registration.
- Alternatively, if this setting is toggled off you will request credit cards for recommitment after registration using "Recommitment Request" auto responder (see how-to).
- Note that in order to capture payment information during registration, the registration must have a fee.
- Note that enabling "collect card on file during registration" does not automatically add a notice to your registration form regarding recommitment. If you collect cards on file during registration, we recommend adding a notice to your registration form informing your registrants that they can be charged for recommitment. This could be added to your waiver and/or in the description of your Fundraiser role.
- To use a primary registrant's payment method for all users within that account, toggle the "Apply primary user’s card on file to all managed users within that account" setting. Note that this will only take affect for managed users who are registered while this setting is enabled, and will not apply to users who are registered after the payment method has been saved.
- Toggle the "Collect card on file during registration" setting to capture registrants' payment information during registration.
Once this is done, you will be able send recommitment emails to registrants (see how-to). The Recommitment request auto responder includes a link that directs recipients to a form in their dashboard, through which they can provide their card details to be held for a potential recommitment charge. Custom fields can be added to this form — to set this up, please contact fundraisesupport@neonone.com.