Using Apple Pay and Google Pay with Neon Pay
Apple Pay and Google Pay are two of the most popular mobile payment methods available today, and Neon One is excited to offer the ability to accept Apple Pay and Google Pay transactions to Neon Pay merchants.
Why don’t I see the Apple Pay button on my forms?
Apple Pay is only available on the Safari web browser and on iOS devices like the iPhone and iPad. View a full list of compatible Apple devices here.
Why don’t I see the Google Pay button on my forms?
Google Pay is currently only available on the Chrome web browser and on Android devices. Google Pay is not available on Safari or iOS devices. More information on Google Pay’s device compatibility can be found here.
Are there extra fees for Apple Pay and Google Pay transactions?
No. There are no additional fees to process Apple Pay or Google Pay transactions and the pricing is the same as for other card transactions processed through your Neon Pay account.
Can constituents still cover the fees using Apple Pay or Google Pay?
Yes. Donor Covered Fees is still available when using Apple Pay or Google Pay payment methods.
Can constituents create recurring transactions using Apple Pay or Google Pay?
Yes. Recurring transactions can be created when using Apple Pay or Google Pay payment methods.
How do I report on Apple Pay and Google Pay transactions?
In Neon Pay, transactions originating from Apple Pay or Google Pay will be given a Source value of “Apple Pay” or “Google Pay.” From the Charges table or Charge Report, you can use the Source filter to view charges that originated from Apple Pay or Google Pay.
The Source value is now a column in the Charges and Charge Report exports. Any transaction not originating from Apple Pay or Google Pay will be marked with a Source of “E-commerce.”
Can I remove Apple Pay & Google Pay from my forms?
No. When using Neon Pay as a payment gateway, the Apple Pay and Google Pay buttons are automatically available to users accessing your forms from supported devices.
Why aren’t Apple Pay & Google Pay available in other Neon One applications I use?
We are working to make Apple Pay & Google Pay available in all Neon One applications. You will be notified once Apple Pay & Google Pay are available to use in conjunction with other Neon One applications you use.