Occasionally there can be sync errors when donors/contacts are deleted or merged in Salesforce and we still reference the old data.
To correct this:
- Log into the Admin at admin.rallybound.com
- Navigate to the campaign on which you'd like to resync records.
- Select System > Integrations > Salesforce
- Under the "Advanced" section, click the "View/Edit Synced Records" button
Once you locate the errored Donation record/s, select them and in the "Mass Action" drop-down click "the "Resync" option.
Note: Please check Salesforce and make sure all the records you are trying to push are not in Salesforce. Resyncing already pushed records might create duplicate records.