In the event that system emails are not being received by fundraisers, the first thing you'll want to do is check the sent auto-responders and filter by the registrant's email. To do so, navigate to the Admin Panel > Email > Sent Auto-Responders > filter the Email column by the registrant's email. You should see all the emails sent to this registrant. Click on each of the sent emails and scroll down to email stats.
If the email is not displayed in the Sent Auto Responders list, wait a few minutes and try again. It can take up to a few minutes for emails to be sent. Additionally, please bear in mind that user to user emails (both donor thank you and team member invite) don't appear in the Sent Auto Responders list.
If the emails were sent but not delivered, that means the recipient either opted out or marked it as spam.
If the emails were delivered successfully but not received, there might be a few causes. The fundraiser should check—
- If their email address is not receiving emails from other sources either.
- If their inbox is full.
- For work email addresses, if the email server is down or having problems.
- If the email is caught in spam or similar.
Regardless of the above scenarios, the fundraiser should always add the sender's email in their email account > contacts list. This would help the email client determine that emails from this sender are not spam/trash.