It's always a good idea to whitelist your email domain so that emails sent are not rejected. When you add your organization's email address in your campaigns Email > Advanced > Admin (From) Email Address section, the emails sent by the system will have you as the sender.
Note: It’s also possible to set a (From) email address to be used when the fundraiser’s (From) domain isn’t a valid DMARC record. To configure this setting, please contact us.
There are 2 methods to ensure your email domain is whitelisted:
Method 1: Remove the SPF record for your root domain in your domain settings
You can find this record in your DNS zone files.
If you do not have an SPF record, there is nothing that needs to be done.
This is not the preferred method since we recommend having an SPF record to prevent spammers from sending messages with forged From addresses on your domain.
Method 2: Add include:_spf.neonemails.com to your SPF record
For example, if your record looks like this:
If you do not have an SPF record for your domain you should create a TXT record with the value:
v=spf1 include:neonemails.com ~all