How to delete a ticket purchase

Ticket purchases may be deleted from the Admin in two ways: by deleting the purchase directly, or by deleting the donation associated with the ticket purchase.

Method 1: Delete the ticket directly

1. Log into the Admin at admin.rallybound.com
2. Navigate to the campaign on which to delete the ticket purchase
3. Navigate to Transactions > Tickets
4. Double-click the ticket to be deleted
5. Click "Delete" in the ticket record
6. In the ensuing confirmation module, click "Yes" to confirm the ticket deletion. The amount paid for the ticket will be applied as a donation.

Method 2: Delete the ticket purchase

1. Log into the Admin at admin.rallybound.com
2. Navigate to the campaign on which to delete the ticket purchase
3. Navigate to Transactions > Donations
4. Locate and double-click the donation that represents the ticket purchase transaction
5. Click "Delete/Refund" in the donation record. The associated tickets will be deleted as well.
6. In the ensuing confirmation module: 
   1. Click "Yes" to delete and refund the donation
   2. Click "No" to delete but not refund the donation
   3. Click "Cancel" to cancel deletion

Deleting a ticket (in either method) will update the tickets used and available counts for the relevant ticket in the Ticket Builder.