Neon Fundraise's ticket builder allows administrators to create tickets, with fields and options, to set up their campaign exactly as they want it. The ticket builder includes the ability to:
- Create tickets
- Define ticket properties (name, description, expiration date, price, quantity)
- Create form fields (text box, paragraph box, checkbox, dropdown, multi-select, date)
- Set field options
The ticket builder is intuitive and fluid, and saves changes on the front end as they are made in the back end. It is accessible in the Admin (in campaign entities), under Forms > Ticket Builder.
Content
Using the Ticket Builder
The Tickets List
Here is where you can create new tickets, and view all your existing tickets in a list. For each ticket you can view its name, description, expiration date, price, and available quantity (these are called "Ticket Properties"). Ticket quantity can be set to unlimited by keeping the quantity field empty. The tickets in this list can be reordered with simple drag and drop (an open ticket cannot be reordered). To modify a ticket, simply click on it. Click on "View Ticket Page" button to view your ticketing page.
The ticket's expiration date should be set in Pacific time, so for example if it should expire at 5pm Eastern, the expiration time should be set to 2pm. The expiration time displayed to the user will be offset by the campaign's selected time zone. In our above example, if the campaign's time zone was set to New York, users would see the ticket expiration time as 5pm. Please click here to learn more about time zones in the Admin.
Creating a Ticket
1. From your campaign’s main page, select the Forms tab, then select Ticket Builder.
2. On this page, you can create new tickets and view all of your exciting tickets. Select New Ticket to create a new ticket.
3. This opens up a box with fillable information called Ticket Properties. These include ticket name, description, expiration date, price, and quantity. Complete the fields as applicable. When finished, select Done.
| Field Name | Description |
| Ticket Name / API Name | When completing the name field, the API field will self-generate. |
| Description | Include information about this event. Use the Text Editor to modify the appearance or add links. |
| Expiration Date | The ticket’s expiration date should be set in Pacific time. So, for example, if it should expire at 5 pm Eastern, the expiration time should be set to 2 pm. |
| Ticket Price | Before you set the price, be sure to take into consideration the tax deductible amount. The tax deductible amount can optionally be set to be included in the Ticket Purchased Confirmation automated email, if part of the ticket purchase is a tax-deductible donation. |
4. This will take you back to the Ticket Builder page. You should see the new ticket you just created.
Editing a Ticket
Once you click to open a ticket, it displays all the properties in editable fields. Below that, it lists all the fields associated with the ticket. Fields can be reordered through drag and drop. You can add a new field by clicking the "Add Field" button at the bottom. There are six field types:
- Text box: the user enters a short string of text (for example, their name)
- Paragraph box: the user enters a longer body of text (for example, why they would like to join or attend)
- Checkbox: this is a single on/off option that the user selects (for example, if they require a vegan meal)
- Dropdown: the user selects a single option out of many (for example, a dinner menu)
- Multi-select (not available in all instances): the user selects one or multiple choices out of many (for example, time slots for which to volunteer)
- Date: The user selects a date
Once you are done editing a ticket, you can click "Done" at the top right (you can even simply open a different ticket), and your changes will be saved. You can also activate/deactivate or delete tickets by clicking on "Activate/Deactivate" or "Delete" at the top right. Once a ticket has been submitted by a user on the front-end, it may not be deleted.
Adding a Field
After creating a ticket, there may be times when you want to collect additional information from your supporters, related to the ticket. For example, if you are selling tickets to a fundraising dinner, you may want information such as meal preferences or name of attendees. To collect this information, you can add fields to the ticket.
There are 6 field types.
| Text | Use the textbox field if you would like your supporters to add in a short amount of text. |
| Paragraph | Use the paragraph box fields for supporters to enter large amounts of text. |
| Checkbox (Single) | The checkbox field provides a selection that supporters can choose to indicate additional information. |
| Dropdown | Use the dropdown option if you would like supporters to select a single option out of many. |
| Multi select | Use the Multi select field if you would like your supporters to select one or multiple choices. |
| Date | The date field can be used for your supporters to select the date they are filling in the information. |
1. To add fields to a ticket, locate your ticket on the Ticket Builder page. Select the ticket.
2. At the bottom of the ticket information, select Add Field and select the type of field you would like to add from the dropdown.
3. A field box appears. Complete the field name and other related fields. When finished, select Done.
Note: Most field types can be required by checking the Required checkbox next to “Field Options''. The required option is not available for checkbox fields.
4. Your field is now added to the Ticket.
Editing a Field
Editing a field is relatively straightforward: for text, paragraph, checkbox, and date, just enter the field name. Most field types can be made required by checking the "Required" checkbox next to "Field Options" (not available for checkbox fields).
For dropdown and multi-select fields, enter the field name, then add the available options from which users can make their selection. Options can be reordered using the drag handle on the left, and dropping them into the desired order. Options can also be hidden (click the eye icon) or deleted (click the trash icon).
Once you are done editing a field, you can click "Done" at the top right of the field or ticket (you can even simply open a different field or ticket, or add a new field), and your changes will be saved. Once a field or option has been used in a submission by a user on the front-end, it may not be deleted.
Your Tickets
Be sure to check your front-end site to verify that your tickets are as you want them to be. Click on the View Ticketing Page button to see all your tickets on the front-end.