Neon Fundraise Payment Status
The payment record in the Neon Fundraise Admin will reflect the payment status listed in Neon Pay, allowing you to easily identify when the payment is pending, successful, or refunded. Please note that no automatic workflows are initiated in Neon Fundraise based on the status, so for example if a payment is canceled or refunded, the payment status in Neon Fundraise will reflect that, but the donation will still have to be deleted in order to remove it from fundraising amounts across your Neon Fundraise sites.
Neon Pay payout information can be viewed in the Credit Card Payments reports.
Common statuses that are displayed in the payment record in Neon Fundraise
- Processing
Donation has been accepted and is pending. This is the typical status of any donation for up to 2-3 days after the charge has been initiated until the funds are actually received by the processor's bank. As far as Neon Fundraise is concerned the payment is considered successful. - Succeeded
Funds from the payment have been received at the processor. - Canceled
Refund (or void) was initiated before the payment succeeded (i.e. before the processor has the funds). Sometimes the record of this charge will be purged from the donor's bank and they will not see any record of the transaction. - RefundProcessing
Refund is being processed. - RefundFailed
Refund that was initiated failed. The donation will not be deleted (even when initiated within Neon Fundraise). - Refunded
Charge was fully successfully refunded. This will only occur if the admin requested a refund after a charge had succeeded (see "Canceled" above). - PartiallyRefunded
Charge was partially refunded.
Less common statuses
- Deleted
Donation was deleted. This is legacy and mostly updated from API. - Requested
Donation has been requested, but we have not yet received any confirmation from the processor. This is unlikely to happen, and is generally applicable to unsupported payment methods other than credit card or ACH. - Uncaptured
Charge was authorized with an option to capture the funds at a later time. This is not going to happen when charges are initiated within Neon Fundraise since payments are captured instantly. - Failed
Payment charge failed. You are unlikely to see this status in Neon Fundraise error message are shown to the donor upon submitting their donation. - RefundRequested
Refund was initiated but not immediately processed by the processor, usually due to bank delays. The refund is processed once a refund success message is received.
Payout Information
Payout information is displayed in Neon Fundraise in the Credit Card Payments reports. This information can be used to reconcile amounts between an organization's various applications.