For organizations new to using Neon Pay:
Note: if your organization already uses Neon Pay with another Neon One product, see the section below.
- Log in to the Admin at admin.rallybound.com.
- Click "Settings" at the organization level
- Select "Neon Pay Account" on the left side of the System menu. Click "Connect Neon Pay"
- Fill out the ensuing Neon Pay registration form, create a new merchant account, and fill out the merchant account form, selecting Neon Fundraise in the application dropdown menu. Click here to learn more about the registration/account creation process.
- Return to your Neon Fundraise Org Admin and refresh the page to see if your Neon Pay integration was successful. It may take a few minutes to display the connection, during which time the Neon Pay connection will be displayed in a pending state.
- Be sure to submit test donations (which can be immediately refunded) to test the integration.
During this process, you will receive several emails from Neon Pay. Follow the link in one to create a password for future access to Neon Pay.
How do I configure Neon Pay if I already have processors configured?
To set up Neon Pay when you have an existing processor configured, follow the same steps listed above. In some situations, processor configuration complexity will require Neon Fundraise engineers to complete your configuration. If you are seeing the Neon Pay connection in a pending state for more than 10 minutes, please contact Neon Fundraise support to complete your Neon Pay configuration.
How do I configure Neon Pay in Neon Fundraise if I already have a Neon Pay merchant account with another Neon One product?
Your Neon Pay merchant account used with another Neon One product can only work with that specific product, so please create a new merchant account in Neon Pay specifically for Neon Fundraise.
Make sure the administrator that creates the merchant account first has access to Neon Fundraise as an administrator. See our guide on adding new administrators.
Log into Neon Pay at https://app.neonsso.com/. Navigate to Merchant Accounts and click the + New Merchant Account button. See screenshot and guide here.
After your new merchant account is created, notify your Professional Services Consultant (if you are a new Fundraise client in implementation) or our Support Team to have it applied to your Neon Fundraise organization.
How do I stop using Neon Pay?
Contact Neon Fundraise support to request deactivation of your Neon Pay account. Existing charges can be disputed several months afterward, so your Merchant Account will remain accessible for limited activities. Your Neon Pay account will be deactivated so that no new charges can be submitted. We will then set your minimum balance to $0, and payout any remaining balance.
Is there a cancellation fee?
There is no cancellation fee to deactivate Neon Pay.