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Legacy Event Registration & Store Purchase Acknowledgement System Emails

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Note: This guide refers to legacy events only.

Contents

Note: Please be aware that the system Neon CRM Standard Version of your Event Registration email and the Purchase Acknowledgement system email pulls in content differently than other system emails. These system emails populate content in a more detailed way than is possible by building your own versions. For this reason, there are restrictions regarding the Build New Version function for these two emails that do not exist for other email types. 

Event Registration System Email - Neon CRM Standard Version

This XML-driven system email populates content that is not available in tokens when building your own versions, such as detailed information about:

  • registrants
  • attendees
  • ticket prices
  • sessions
  • payment information
For an example of the information that pulls into this email, please see the blank template shown below:

default_event_registration_system_email.png

To edit the header and footer content, navigate to your System Emails list and click View next to the Event Registration system email.

From the preview page, click the Edit Header Content and Edit Footer Content buttons to customize the text and see the available tokens that can be placed here.

Note: Only text and tokens can be added to the header and footer content sections.

zd_event_reg_email_default.jpg

When editing the header/footer content, you will see a list of Available Tokens to the right of the page. These are the only tokens that can be used in the header/footer content of this email.

Event_XML_email_tokens_list.jpg

Click Save to submit your changes to the header or footer content areas. 

Creating New Versions of the Event Registration Email

Neon CRM offers two options for creating new Event Registration acknowledgment emails:

1. Use the Build New Version button

Creates a simple email with basic account and event information available as tokens.

Note: this method allows greater freedom for layout and design, but will not support the same detailed information as the XML-driven Neon CRM Standard version.

2. Copy the Neon CRM Standard Version

Create a new version from a copy of the XML-driven email and set unique subject line, CC/Bcc, sender name, and/or header/footer content for that version.

Using the Copy Neon CRM Standard Version method

If you would like to create the functionality of the Neon CRM Standard XML-driven format in a conditional email, click Copy Version.

You will then be allowed to add custom settings for this version. 

View the copy to make changes to the header and footer of the email.

This copy can be set as default or given conditions just like any other version of the Event Registration Confirmation email.

set_default_or_with_conditions.png

Purchase Acknowledgement System Email

For an example of the information that pulls into this email, please see the blank template shown below:

purchase_acknowledgement.jpg

To edit the header and footer content, navigate to your System Emails list and click View next to the Purchase Acknowledgement system email.

From the preview page, click the Edit Header Content and Edit Footer Content buttons to customize the text and see the available tokens that can be placed here.

When editing the header/footer content, you will see a list of Available Tokens to the right of the page. These are the only tokens that can be used in the header/footer content of this email.

zd_order_email_default.jpg

Note: It is not possible to make copies of the Neon CRM Standard Purchase Acknowledgment system email. We strongly recommend that you use only this Neon CRM Standard version.