Neon Pay can be used by American nonprofits including if they accept transactions from international constituents. If your organization is based in another country, we have a variety of alternate payment processors.
Neon CRM can process payments through any of the processors shown below. When you connect any of these to your Neon CRM account via our gateway, payments submitted through one of your Neon CRM forms will be processed by your 3rd party processor without having to move "off site" to a generic payment page.
Note: Please be aware that you can only issue or record refunds when using a native gateway. If you use a third-party gateway, you must handle refunds through your payments gateway vendor outside of Neon CRM.
Gateway options
-
IATS
- Credit Card Processing
- Includes Gateway and Merchant Account
- Recommended for all currencies
- www.iatspayments.com
- 866-300-4287
-
CardPointe (formally BluePay)
- Credit Card Processing & E-Check Processing
- Includes Gateway and Merchant Account
- Recommended for U.S. Dollars (USD) & Canadian Dollars (CAD)
- https://cardconnect.com/merchant-payments/online
- 630-300-2368
-
Authorize.Net & Compatible Merchant Account Vendors
- Credit Card Processing & E-Check Processing
- Includes Gateway and Merchant Account
- Recommended for U.S. Dollars (USD) & Canadian Dollars (CAD)
- Note: in order to process American Express payments through this provider, you must also have an account with American Express and agree to their terms and conditions.
- Authorize.net is also compatible with +90% of the banking and credit card industry. If you have an existing relationship with a merchant account processor or bank that is not on this list, you may be able to purchase a basic gateway from Authorize.net allowing Neon CRM to work with your existing processor. Check with Authorize.net to see if they are compatible with your existing vendor.
- www.authorize.net
- 888-323-4289
View and Manage Payment Gateways
Navigate to Settings cog > Global Settings > Payments & Transactions > Payment Gateways. All gateways that have been set up in your system will appear on this page. From here, you can Delete or Edit the settings of an existing gateway by selecting the three dot Action Menu in the upper right corner of the payment gateway tile.
On this page, you can also set up a new gateway connection for credit cards and ACH/e-check. Please see the next sections below.
Credit Card Gateway Setup
To set up a credit card gateway:
1. Select the Add Gateway drop-down menu on the Payment Gateways page and then select Card Gateway on the drop-down menu.
2. Select the name of your payment gateway vendor, then select Select.
3. Enter the credentials provided by your vendor in the fields provided, then select Activate [Vendor Name] to activate your new gateway.
E-Check/ACH Setup
To process e-check/ACH payments through your 3rd-party processor, you must first enable echeck/ACH with your vendor before establishing the gateway integration in Neon CRM. Once your payment processor is set up to accept e-check/ACH payments, you can set up your echeck/ACH gateway integration in Neon CRM by navigating to Settings cog > Global Settings > Payments & Transactions > Payment Gateways.
NOTE: Neon CRM can support only one e-check/ACH connection per system.
To set up an E-Check/ACH Gateway (see images above):
1. Select Add Gateway and then select ACH Gateway from the menu.
2. Select the name of the ACH vendor you want to use, then select Select.
3. Enter the credentials provided by your vendor in the fields provided and then select Activate [Vendor Name] to activate your new ACH gateway.
NOTE: Be sure to activate the "E-Check/ACH" tender type in the Tender Type tab on the left side menu of the Payment Gateways page. This will add the E-Check payment method to your Credit Card payment page. The ACH/E-Check fields cannot be modified on your Credit Card payment page.