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Timeout Warning

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Session Timeout

For performance and security reasons, System User sessions in NeonCRM will time out after 2 hours of inactivity.

Activity is recorded when requests are made to our server. For example, the following will prolong your session:

  • Navigating to a new page in Neon
  • Submitting a form
  • Running a report

Other areas of Neon are NOT registered as activity and can cause session timeouts. These include:

  • Working in the WYSIWYG editor 
  • Filling out a form (before submission)
  • Editing a custom form

A pop-up warning will appear 5 minutes before your session would expire to prompt you to continue your session so can continue working in these areas.

time_out_warning.png

You have 5 minutes to click "Resume Session" before your session times out. The warning tells you how much time is left.

You will see the below timeout warning message if your session has expired.

If the the "Resume Session" button is not clicked during this time frame, any unsaved data will be lost.

Support Tip: Session timeouts are most common when building an email in the WYSIWYG editor. If your session has already ended, you will not be able to save your work. However, you can close the time out warning window to copy and paste your work into another program for re-entry into Neon.

Login Timer

Each time you log in, the system will remember your login credentials for 8 hours. This does not mean that you are guaranteed to stay logged in for 8 hours; it only means that if your session times out after 2 hours due to inactivity, you can load your login page and be taken back to Mission Control without having to re-enter your credentials.