Prior to a receipt being issued, you can edit the transaction as needed. The transaction details in the Awaiting Review tab will dynamically update.
Once a receipt has been issued, the transaction is locked and may not be edited.
To edit the transaction, navigate to the transaction and click Unlock Transaction.
You will receive a warning.
Make any necessary edits to the transaction and then navigate to CRA Receipts. In the Receipted tab, locate the receipt. Select Void Receipt under Action.
Note: If a receipt was previously included in an annual consolidated receipt, the annual receipt will also be voided automatically and may need to be re-issued by the user.
You must notify the donor that their previous receipt is void.
The transaction is now present in the Awaiting Review tab.
Issue a new receipt to the donor. The transaction is once again locked.