The Community Ticketing features are designed for specific scenarios:
- Provide login access to enable other Arts People clients to sell tickets on your behalf.
- Enable a separate organization (not an Arts People client, such as a central box office) to sell tickets on your behalf.
Terminology:
- “Agent” - this refers to an organization or user who is selling on behalf of another organization. So we might refer to “This is an agent account” meaning that this Arts People account ONLY has access to sell other client’s tickets. They do not have any shows/tickets for sale themselves. Or we might refer to “This is an agent user” meaning that this user is switched over to a different account for which they have permission to sell. It is not their own account they are currently selling.
- “Owner” - this refers to the organization or user who is an administrator of the Arts People client organization who owns the shows/tickets being sold. We might refer to “This is the owner account” meaning that this is the account that has the tickets and shows available for sale or we might refer to “This is an owner user” meaning the user is an admin of the account selling the shows/tickets.
Community Ticketing can be set up a few different ways.
Community Ticketing setup options depend on your organization’s specific needs, as well as those of any linked organizations.
- Unrestricted – Owner organization can process transaction within their account and on behalf of linked organizations. In this case the users would be both owners and agents. (scenario 1 above)
- Agent only – Organization only processes transactions on behalf of linked organizations. No self sales. In this case the users are only “agents”. (scenario 2 above)
Regardless of what Community Ticketing setup you are going to use, you must have at least ONE admin profile.
Setup Instructions
1. Request activation of the Community Ticketing feature
Contact Client Services through the help desk to let them know your intent to use the Community Ticketing feature and which organizations you give permission to sell on your behalf.
2. Accept the Terms of Use
In order to set up a community ticketing account, we’ll ask you for formal acceptance of the terms of use for the feature. Once received, we will activate the link between organizations for you and inform you when that is complete.
3. Set up Community Ticketing Agent users
Primary admin user types can grant access through the Administrators screen. Once set up, that user will be able to switch between Arts People accounts with the account selector drop down in the upper right of the admin screen. When functioning as an agent in another account, the community box officer can access box office related functions only. When back in their main account, the community box officer can access reporting for any of the linked accounts. You can remove community ticketing user permission at any time by inactivating their account on your home system. For additional administrator account information see: Administrators
Removing a Community Ticket Agent user
A primary admin user type in the owner organization can remove an agent user's access to their linked organization. Each agent user who is linked to another organization will have the text "Authorized to sell {name of linked org}" below the agent’s name on the Administrators page. There is also a red remove button next to the linked organization information. Click the remove button to deactivate the linked account. This does not affect the agent user's account in their primary organization; it just removes their access to the linked organization.
An administrator from the linked organization can also remove any community box office admin user. From the Administrators screen, click Edit for the agent user you want to deactivate. Uncheck the check box next to Active on the Edit User screen. This moves the partner box office user to the Inactive users list.
FAQ
Q: If my account is linked to another organization, can any of the admins access the linked organization?
A: The link just allows admins from one organization to be authorized to sell on behalf of the other organization. It doesn't automatically grant anyone access. Only primary owner admins can add / delete users in their system. So only primary owner admin users can add / delete linked agent users. The primary admin user for the owner organization can add / revoke access to a linked agent user at any time. Furthermore, only the agent who’s authorized to sell on behalf of the other account will be able to switch back and forth.
Q: As a linked agent user, what access level will I have to the account that I’m linked to?
A: Linked agent users have access similar to our “limited box office” user level. Specifically, a community ticketing agent user can access box office related screens to complete transactions. They will also have access to the Line Item Reconciliation report.