Ticket Reservations (unpaid ticket orders) are available to clients in order to put tickets/seats on reserve for a patron, to be paid later.
To apply payment to a reservation:
- Lookup patron on box office screen, or access them via the Orders on Reserve screen.
- Open the reservation by clicking the Open Reservation link next to the order in the Ticketing History area. The order then is in an incomplete pending state awaiting payment.
- Make any changes to the order if needed (including the addition of a coupon code for discount, application of a pass or gift certificate code - all considered forms of payment and therefore applied when completing the order)
- Choose the payment method, input credit card information if needed, and click Sell Tickets to complete the order. The order is then completed and you are taken to the ticket print screen as with a typical order.
To release a reservation:
- Lookup patron on box office screen, or access them via the Orders on Reserve screen.
- Open the reservation by clicking the Open Reservation link next to the order in the Ticketing History area. The order then is in an incomplete pending state awaiting payment.
- Click Release All button to release the tickets from the order back into inventory for someone else to purchase. The reservation is then gone.
NOTE: Do not leave a reservation open in the pending state. If you do, like a standard order, it will likely time out and the tickets will be released. Instead to put the order back on reserve, click the Reserve radio button, click Update button to get the Reserve Tickets button back, and click to put the order back on reserve. The patron will be sent another confirmation email for the reservation unless you checked the box to not send email.