FAQ - Public Pages

Can we embed the system into our own website pages? Do you have service API's to incorporate features into our website?

No. Our system operates inside a secure socket layer (SSL) for absolute transaction security and credit card PCI compliance. Therefore the system cannot be embedded into a page or be surrounded by a wrapper of any kind. If this is attempted errors will result to your patrons stating that the transaction is not secure. We ask you to remove this type of configuration or we may have to discontinue your service due to security risk. 

Can we group or change the sort order of shows on the Main Ticketing Public Page?

The main ticketing page is automatically generated and will display all shows currently on sale in the current season in order of first performance. This order cannot be changed. The option you also have is to create your own main ticketing page on your website, designing it whatever way you wish, then using our show-specific or performance-specific links to jump directly to that show for purchase. This bypasses our main ticketing page and takes patrons into the purchase of that show or performance. These links are available on the "Public Pages" screen from your Home Page / Main Menu. Then you can go into system messages, advanced online ticketing category, and input the URL web address to the ticketing page on your website. This will then make all "back to tickets" type links in the public pages point to that page instead of to our main ticketing page.

Can we embed the public pages or forms into our own website, instead of linking from our website to the Public Pages?

No. The system operates inside a Secure Socket Layer (SSL) to ensure that all transactions are highly encrypted and that your patron's information and credit card transactions are completely secure. This means that the entire transaction must be conducted on the public pages and they cannot be embedded in any other website. 

Google Analytics, or other hit tracking device

Please see our article on tracking conversions for more information on this topic.  The article can be accessed here.
 

Input Field Formats

• Credit Card expiration date field: This field can accept Month and Year, or Month Date and Year, with either slash (/) or hyphen (-) separating them. Note that the description before this field is an editable system message in case you want to specify a clear method for your patrons.

• First, patrons can use the button on the login screen if they forgot their password to have it sent to them.

• If however you want to clear the password so the patron can choose a new one, you can go to their person page, delete their email address (copy it first) and save their record. Then put the email back into their acct again and save. This clears their login so they can register online again using the same email and inputting a new password. The system will recognize their email so no new acct is built.

• Shows on sale, with upcoming performances, that are built in the CURRENT season, will automatically display on the Main Ticketing Public Page.
• Shows on sale, with upcoming performances, that are built in the NEXT season (with an upcoming season start date) automatically display on the Pre-Season Public Page, until the new season start date. On that date they then display on Main Ticketing per above.
• So if you have current season and next season shows on sale at the same time, you will want to link to Main Ticketing page for the current season and link to the Pre-Season page for the next season from your website, until the season start dates turn over.
• NOTE: that you can use system messages on each screen to embed a link to go from one page to the other, ie: a link on the main ticketing page to "click here for our next season shows" that is linked to pre-season, and vice versus. Note however that in some cases, doing this will drop any shows the patron has currently pending on their order. You also can set up your main ticketing page on your own website and use show specific links to purchase each show, in which case the main ticketing vs pre-season tickets pages will not matter.