This troubleshooting guide will address common issues clients experience when linking from their website through to our public pages for various transaction paths.
The only links we recommend using on your website are displayed on the Public Pages screen via your Home/Main menu. These links are specific to your organization. Most links are fixed and are to be used exactly as written. The show-specific and performance-specific links require you to replace the text after the "=" sign with your specific show or performance number, respectively. Show and performance numbers can be found on the Shows and Performances setup screens for the specific show or its performances - show number is found near the long description field, performance number on the far right next to each performance row.
Sometimes we find clients that have tried to link to specific pages by copying the address from that page from their web browser, such as this type of address:
These won't work. The public pages, other than those specified above, are not fixed. They are dynamic addresses that change each time you view the page based on your secure session and the circumstances of your visit to that page. Do not attempt to link to these types of addresses.
Cookies (not the cookies you eat)
Web browsers, including those run on mobile and tablet devices, must be enabled to Accept Cookies in order to establish a secure connection your public pages and complete a transaction. The default setting for all browsers is to Accept Cookies but occasionally people change these settings, not realizing the implications of blocking cookies. If a ticket buyer's web browser is set to "Block" they will not be able to purchase tickets. When cookies are blocked images will not appear properly on the ticketing page and users will be redirected to a log in screen when they click the Buy Tickets link. If a ticket buyer reports this type of problem, check first on your computer to see if you can replicate the problem. If not, you can ask them to try a different browser to see if it's specific to one browser and, finally, have them check to make sure that they haven't changed their browser settings to block cookies.
For further instructions and linking options see Linking to public pages.