Expand your marketing capabilities by enabling Facebook and Twitter sharing on your ticketing buy path. The Twitter and Facebook Share buttons display on the confirmation page and allow patrons to post a link to a show, including the show description and image, after they purchase their ticket. Patrons can add customized text to the post or simply post the show link and details that are included in the default share message.
This is an optional feature that can be enabled or disabled through the global settings screen (it is on by default), accessible to primary administrators. To enable or disable Facebook and Twitter sharing, go to Global Settings > Marketing section > Enable Facebook / Twitter sharing. Click here for additional technical & troubleshooting information.
Once the share button is enabled in your account, you will see share buttons on the confirmation public page, in both desktop and mobile view. Patrons can post to Facebook or Twitter, or both.
Clicking either share button produces a smaller window with the share link and info and a space for patrons to further customize the message in the post, if they choose. Though you may not see the show image in the pop up share window, the show image and description will appear in the post if they are included in the show set up. If you elect not to include either a show image or show description, those pieces will not be included in the post. If you uploaded your logo to your configure appearance screen, the logo will be included in the share if there is no show image.
Here is an example of how the post will appear on your patron's Facebook or Twitter feed:
Facebook images need to be at least 200px by 200px for optimal viewing.
If there is no show image associated with the show or if the show image is embedded in the show description, your organization's logo, located on the Configure Appearance screen, will display next to the show information in the post.
Content posted to Facebook and Twitter is most often shared to Facebook or Twitter in the form of a web page. The first time someone shares a link, the Facebook or Twitter web crawler will scrape the HTML at that URL to gather, cache and display info about the content like a title, description, and thumbnail image. Once this information is collected, subsequent changes to show details may not appear immediately after updating. If your show description or image don't appear correctly in your Facebook or Twitter post, you can use Facebook's debugger tool or Twitter's card validator to rescrape the page and pull the correct information. You must be logged into your Facebook account in order to access the Facebook debugger tool or the Twitter card validator.