How do I set up NeonPay?
- Let us know you're interested in NeonPay by emailing firstname.lastname@example.org. We'll send you to the right place and will guide you through the process.
- Fill out the short NeonPay registration form. You'll receive two emails from NeonPay - a welcome email, and a create password email. Create a password for future access to NeonPay, then log in.
- Once you log in, you'll be brought to the NeonPay dashboard. Click the widget to create a New Merchant Account.
Fill out the Merchant Account form, selecting Arts People in the Application drop-down menu. See our Merchant Account FAQ for additional information, and email email@example.com if you have any questions.
Return to Arts People and test to make sure NeonPay is working.
How do I stop using NeonPay?
Contact your Arts People representative to request deactivation of your NeonPay account. Existing charges can be disputed several months afterward, so your Merchant Account will remain accessible for limited activities. The NeonPay team will deactivate your NeonPay account so that no new charges can be submitted. We will then set your minimum balance to $0, and pay out any remaining balance.
Note: if you plan to continue using Arts People and processing payments, you will need a different payment processor before cancelling NeonPay.
Is there a cancellation fee?
There is no cancellation fee to deactivate Neonpay.