When you sell a ticket through Arts People, it’s possible that more than one pricing term will apply to the ticket. It could have a base price, along with a multiple price adjustments. The system tries to generate the lowest-priced ticket possible, based on the price terms that are available to apply.
Pricing conflicts come into play when you want to tell the system not to apply two terms on the same ticket. If you create a pricing conflict between two terms, the system will then choose the term that provides the better price - but it will only apply one of those terms.
There are a few price term “types” to keep in mind:
Base price: These can conflict with other base prices. If you want the more expensive base price to apply, give that price term a higher priority in the pricing setup.
Base prices are most commonly conflicted with adjustments in order to keep the adjustment from applying alongside the base price.
Adjustment (amount or percent): These can conflict with other adjustments if you want one adjustment to apply over another. You can also conflict this with a base price if you’d rather it not apply to that particular base price.
Fee: If you don’t want a fee to apply to a base price or when an adjustment has been applied, you can conflict the fee with that price term.
How to build a pricing conflict:
- From the Arts People admin home screen, click on Setup > then Pricing Conflicts
- Click Add pricing conflict
- In the Price term drop down menu, choose the term that needs conflicts
- Underneath that, in the Select conflicts section, click on all price terms that should conflict
- Click “Save” to activate your pricing conflict
How to Edit a pricing conflict:
- Hover over the pricing conflict in question and you’ll see icons appear for actionable items
- Towards the right of the row, click on the Edit icon
- In the slide out modal, make your adjustments and click Save to confirm changes
The pricing conflicts screen shows active price terms by default. Click "Show expired terms" to view the complete list of conflicts set up for the season.
IMPORTANT REMINDER: It is your responsibility to make sure prices are correct prior to making tickets available to your patrons, whether setup by you or by our staff. This includes base prices, discounts and per ticket or order fees, as well as combinations of pricing. We recommend that you always thoroughly test your pricing, both online as well as from your internal box office screen, to ensure pricing is as expected. You are responsible for any errors in pricing. Arts People is not responsible for issues that occur with your payment processing due to incorrect pricing setup.