The software is fully supported in the following browsers:
By "supported" we mean:
- we include these browsers in automated and manual testing to ensure our product runs as intended on them
- when we create new features or modify existing features we verify that they work on the supported list of browsers
- we make every effort to identify and address browser related issues immediately
For security and compatibility purposes it's best to use the most up to date version of your preferred browser. We cannot guarantee full functionality if you choose to use an outdated browser.
Firefox 50+ - We support the latest stable Firefox release.
Chrome 60+ - We support the latest stable version of Chrome release.
IE11 is "semi-supported" in Arts People: there are display issues that prevent Performance setup and some issues with the display of Reports. Arts People strongly recommends using Google Chrome instead of IE11 for a more secure internet browser with the best Arts People performance. The upgrade to IE11, Edge is supported.
Safari 11 - We support the latest stable version of Safari release. NOTE: Apple stopped releasing new versions of Safari for Windows in early 2012 therefore we cannot guarantee our software will run properly under Safari for Windows. It is advisable to use a different browser if you are using Windows.
Mobile optimized pages should function correctly on Apple iOS, Android and Windows mobile devices running current versions of the OS and web browsers.
Browsers that are not supported
Internet Explorer 10 and prior - This allows us to use newer technologies which are more efficient. These browsers are considered obsolete. Please see notes above regarding IE11: it isn't fully supported in Arts People.
Opera - We do not officially support Opera. We do not test in Opera and therefore do not ensure that new features will work on it.
Others - same as Opera above.
Currently, while the software runs successfully in most mobile web browsers for smart phones and table devices, we do not officially support them. So there may be some actions that will not function on these devices the same way they do in the supported browsers above, and supported operating systems.
If an admin user or patron visits one of our pages using an unsupported browser, a warning message will appear at the top of their screen. If they click to remove the display it will disappear until the next time they access the site in a new browser session.
A note about "Cookies"
Web browsers, including those run on mobile and tablet devices, must be enabled to Accept Cookies in order to establish a secure connection to your public pages and complete transactions. The default setting for all browsers is to Accept Cookies but occasionally people change these settings, not realizing the implications of blocking cookies.
If a ticket buyer's web browser is set to "Block" they will not be able to purchase tickets. When cookies are blocked, images will not appear properly on the ticketing page and users will be redirected to a log in screen when they click the Buy Tickets link. If a ticket buyer reports this type of problem, check first on your computer to see if you can replicate the problem. If not, you can ask them to try a different browser to see if it's specific to one browser and, finally, have them check to make sure that they haven't changed their browser settings to block cookies.