USB Cardswipe for in-person Credit Card processing
A USB cardswipe enables you to swipe a credit card for patrons purchasing tickets in-person, decreasing transaction time. The card swipe does "keyboard emulation" -- it acts just like a keyboard, and types in the string which is stored on the credit card.
Purchasing a USB Cardswipe
- We encourage you to purchase them online by following this link. The cost varies but is about $16 USD: https://www.amazon.com/MSR90-Magnetic-Credit-Reader-Deftun/dp/B01DUB4GVO
- If you need to purchase online in Canada, please follow this link.
Directions for Use
On any administrative screen* with a payment option (ie. box office, door, retail, donation) make sure the cursor is in the "CC/Cardswipe" field and swipe the card. This will populate the field with the appropriate information from the card. Leave the expiration date and cvv fields blank and process the transaction.
*If you use the Box Office Retail page be sure to lookup the patron record that matches the cardholder's info before moving to the Retail page to process your test.
If you have trouble with your credit card swiper, here are some things to check on:
1) When we talk about a credit card swiper, we are specifically talking about a small device with a slot in it that plugs directly into the USB port on the computer you are using. We are not talking about a credit card terminal that has keys, possibly a printer, etc. Those do not work with our system.
2) If you are getting an error referring to "checksum", you may have swiper that was not purchased from us, or has not had the firmware updated to pass the checksum field, which is required by our system. We recommend clients purchase their credit card readers/swipers from us, as we pre-program them for you. But if you purchased your own you can see the upgrading instructions above as long as the make and model match. Otherwise you may need to contact the swiper manufacturer for additional assistance in reprogramming the swiper.
3) If you are having trouble with credit card swiping on the box office screen, make sure you are swiping into the field labeled "CC/Cardswipe" which appears on the right hand side underneath the various payment method options.
4) If you have troubles with cardswipe not working in your door sales screen, while it is working in your box office screen, you may be using your own merchant acct, and someone from your organization may have changed settings in your authorize.net gateway that have adversely affected your credit card processing. Please see our help document Banking Setup - Using your own Merchant Acct which will give you the specific settings we recommend you use in your authorize.net setup to make sure all credit card processing works correctly.
5) In general, when having an issue, the first thing to do is to narrow down the source of the problem. In this case, test your cc swiper on different machines, different web browsers, even different operating systems. This will help you to discover where the issue lies... with software, with a specific computer machine, or with the swiper itself. Take note of any errors that appear, and specific details that seem to be tied to the problem and submit all these details to us via the help desk so we can assist you as efficiently as possible.
6) If you get an error using the cardswipe, the card may be unreadable. Test other cards to see if the issue is isolated to individual cards. If the error indicates that you need to upgrade your cardswipe, and you purchased your cardswipe from us, please contact us via the help desk with the swipe and error details below.
7) You may need to turn off power management to your PC USB Ports: Microsoft may have activated the Power Management facility on your computer's USB ports. What this means is the the port powers down after some period of inactivity and may cause the swiper to turn off. . This is what we were told to turn this "feature" off. You need to get to the DEVICE MANAGER and expand the USB controllers section at the bottom of the display. Then for each USB, right click to get to PROPERTIES and then click on POWER MANAGEMENT. You will see a box with a check in it for "Allow the computer to turn off this device to save power". I clicked on the box to turn of the check. Now when you look at the Power Management you will not see a check.
8) Box office administrators sometimes find that while one USB port does not work with the cardswipe, another USB port works fine. We suggest changing USB ports on your computer if your swiper is not working and re-testing.