This article covers -
- Ticket paper size setup for box office ticket printing. See instructions below under "Paper size setup".
- Fixing incorrect box office ticket printing. Read through the notes below on the 2 most common causes.
The two most common causes of incorrect box office ticket printing:
1. The printer is using the wrong paper size. Instructions are below to fix under "Paper size setup"
2. The second cause applies only to printers that have previously been setup and now aren't printing correctly: The printer driver is corrupted. This can happen after a Windows update. To fix the issue:
a) Remove the printer from the device and unplug the USB attachment from the printer to the computer if applicable.
b) Search the computer to be sure the printer driver is also no longer present, if it is un-install it. After un-installing the driver, remove the printer itself (you will later re-add it once the new driver has been installed.)
c) The printer driver now needs to be re-installed. The correct printer driver for Windows for a BOCA printer can be found here: http://www.bocasystems.com/documents/WindowsDriverInstallGuide2016.pdf
d) The printer needs to be re-added to the device.
Paper size setup
Before reading through the directions below, recommended BOCA stock is discussed here.
A) Begin using only up-to-date Google Chrome as your browser for Arts People. Check if you have Chrome installed on the computer you're using for Arts People printing.
If you don't have Chrome, you can go here to download it.
If you do have Chrome, open it and check if it's up to date: click the upper right 3 dot iconHelpAbout Google Chrome. Update if needed.
BOCA paper size setup instructions for MAC
(Scroll down for Windows instructions)
1) Open up-to-date Google Chrome, it's recommend to do all your Arts People printing from this browser
2) Using Google Chrome, open Arts People and navigate to: Public SetupTicket DesignBox Office Ticket click Preview this should open a tab with a PDF of the last ticket sold in your system
3) in the PDF tab of the ticket click the Printer icon on the PDF of the ticket in the upper right check to be sure the BOCA is the printer being used for this printing session in the print dialog box that opens up click the link on the left that reads "Print using System Dialog"click Show Details click into the Paper Sizes menu click on Manage Custom Sizes click the + key this will open an "Untitled" entry, double-click on "Untitled" and type into that field the name for your custom size: BOCA click the return key to saveIn the sizing area on the right, enter: Width: 5.5 Height: 2 Clear out all border sizing values so they are 0. Check the Non-Printable area menu: it should read User defined. click OK. Now that all the settings are set, click OK at the bottom of the module window.
The finished custom size page for the BOCA should look like this:
4) Back on the Print settings page, check to be sure your Paper Size is set to the custom size you just made: it should read: BOCA. Now that you have a custom paper size setup in the Print settings page, you will want to set this size as the default for the BOCA, to do this, click into PresetsSave Current settings as Preset name the Preset: BOCA "Only this printer" should be selected click OK
5) Click Print to see your results
(You may want to check to be sure the print job that you'll be testing is only 1-2 tickets. If the print job is more than 2 tickets switch Pages from "All" to the per page option and enter 1-2)
The finished Print settings page should look like this:
If test printing isn't successful, please open a help desk ticket and let us you'll need more help with completing the paper size setup.
E) BOCA paper size setup instructions for Windows
1) Open up-to-date Google Chrome.
2) Using Google Chrome, open Arts People and navigate to: Public SetupTicket DesignBox Office Ticket click Preview this should open a tab with a PDF of the last ticket sold in your system check to be sure the BOCA is the printer being used for this printing session
3) On your computer, navigate to Printers and Devices right-click on the BOCA click Printing Preferences click Paper/Quality click on Advanced click into the Paper Size menu and select Concert Ticket click OK back on the Paper/Quality screen, click OK again
4) Click Print to see your results
(You may want to check to be sure the print job that you'll be testing is only 1-2 tickets. If the print job is more than 2 tickets switch Pages from "All" to the per page option and enter 1-2)
If test printing isn't successful, open a help desk ticket and let us know you'll need more help with getting box office ticket printing working, if possible, include a picture of your current printing results.