How to turn delivery methods on/off:
- Click the Setup option from the Navigation Menu on the left.
- Choose Delivery Methods
- Click the “Edit” icon for the delivery method that needs to be edited
- To turn on, check the "available online" and/or "available at box office" boxes. To turn off, uncheck these boxes.
- Click “Save”
Delivery Method Options:
Patrons receive a link in their confirmation email that opens a mobile-friendly view of their ticket directly on their phone. Fast, convenient, and paper-friendly. For more information on this delivery method, please see our Mobile Ticket Knowledge Base Article.
Print at Home
Patrons print tickets at home before the event and bring their print-out when they arrive.
Meant for patrons buying tickets in-person at your box office. The box officer is expected to print the ticket at the time of the purchase and hand it to the patron, as there will be no method for the patron to print or view their ticket.
First Class Mail
Tags the tickets as “First Class Mail” so the organization can print and ship batches of tickets when they’re ready to send.
Tags the tickets as “Express Mail” so the organization can print and ship batches of tickets when they’re ready to send.
Tags the tickets as “Priority Mail” so the organization can print and ship batches of tickets when they’re ready to send.
The patron will not be able to print their ticket - it is expected that the organization will hand-deliver their ticket upon arrival to the event. The organization can batch-print these tickets as sales are made.
Delivery method names are editable. If you’d like the fee to display for patrons online, edit the "Method name" to include the fee (i.e. "First Class Mail - $.25/ticket")
Controls on this screen:
This column determines the order in which delivery methods will appear when selecting. Delivery methods with lower numbers will appear above delivery methods with higher numbers.
Default for door sales?
This option specifies the default delivery method for Door Sales transactions. This will most likely be Walk Up, with the assumption that you will print their tickets at the time of the sale.
Default for online exchange?
This option specifies the delivery method that will be the default for online exchanges. This is only available if you allow patrons to complete exchanges online.
Default for box office exchange?
This option specifies the default delivery method for Box Office exchanges.
To turn off a particular delivery method a certain number of days before the performance begins, you can set the number of days here (Example: to turn off First Class Mail 7 days before the performance begins, enter a 7 here). If you activate the Cut Off option be aware that in the box office, any delivery method that has a cut-off set will not appear as an option until tickets have been added to the cart. All tickets in an order must be eligible for the delivery method for it to appear as an option.
Notes entered here will appear on the patron’s ticket confirmation email if that delivery method applies.
Delivery method fees for patrons can be specified on the pricing screen. Please contact your CS Representative for help with pricing.
Batch printing is available for all delivery methods, except mobile. Please see Batch Processing for more information.