Learn how to exchange previously purchased tickets in this step-by-step guide. This help guide will cover how to exchange tickets in Arts People.

Recommended Reading Before You Start

• Glossary of Terms
• Arts People Suggested Setup Timeline

Instructions

Exchanges

If your patron does not want a refund, but would like to attend a different performance time, you can conduct an exchange. 

Note: you can only exchange tickets from one performance of a show to another performance of the same show. 

1. Navigate to the Box Office Sales page.

2. This takes you to the Box Office Sales page where you can look up a patron. You can look up existing patrons by completing the first or last name field and selecting Lookup Existing Patron. 

3. In the Ticketing History section, select View next to the order to be refunded to access the Order Details page.

4. In the row of the show name, select exchange.

5. On the Exchange Tickets page select all or some of the tickets you would like to exchange. Then in the table to the right, you can select a different performance date and time of the same show. Select Submit.

Note: Check the box if you do not want the patron to receive a message about the change. 

6. If the performance has assigned seats, select new seats. Then, select Exchange Seats.

7. If the patron would like an additional confirmation email, you can choose to send that here. Then select continue.