Learn how to add a subscription to a patron’s account in this step-by-step guide. This help guide will cover how to add a subscription to a patron’s account in Arts People.
Recommended Reading Before You Start
Instructions
First, please note that there are differences between a "subscription" and a "pass". Some groups sell passes but call them subscriptions, and vice versa. Please see our Glossary of Terms to be sure you are referring to these different options correctly. This document is specifically about subscriptions.
Subscriptions
There may be instances where you have decided to sell subscriptions; giving a patron the option to attend multiple shows within the season using a single buying path. They will have an option to add a subscription that includes multiple performances in one transaction.
- From the Arts People homepage, use the navigation home menu to select Box Office. Then select Box Office Sales from the dropdown menu.
- This takes you to the Box Office Sales page where you can look up a patron. You can look up existing patrons by completing the first or last name field and selecting Lookup Existing Patron.
- If there is only one patron with this information, the fields will fill in with their information. If there are multiple patrons, you will be taken to the Select Customer page. Find the patron you are looking for and select their name.
- Select Subscriptions.
- On the subscription shopping cart page, you will see the package options. Select the package and the shows you would like within the package. Enter the quantity of each type. Then select Continue.
- Select the Series using the radio button. Then Continue.
- Select the seat. Then select Save Seats.
- This will take you back to the Box Office Sales page. Review the information on this page. When satisfied, Complete Order.
