There are two parts depending on what you want to do:
Deleting a Pass
1) If the pass hasn't been used:
- Go to Database Screen
- Lookup Patron
- Click on the Retail Transaction that contains the pass
- Click Delete
2) If the pass has been used:
- Go to the Database Screen
- Lookup Patron
- Click on the Ticket Transaction that were purchased with the pass.
- Release those tickets (This will screw up your house count if it's after the fact, you can resell them as comps to keep your count accurate)
- Then it works as if the Pass hadn't been used and you can delete it.
Refunding a Pass
- Go to Database Screen
- Lookup Patron
- Click on the Retail Transaction that contains the pass
- Near the bottom there is the refund section
- Put in the date, Amount to Refund, Payment Type (Cash, Check or CC)
- Click Refund
- NOTE that refunds cannot be applied to a pass where tickets have been redeemed.
Additional notes about refunding to a Credit Card.