Learn how to view a patron account and process their ticket sales requests in this step-by-step guide. This help guide will cover how to process ticket sales requests in Arts People.
Recommended Reading Before You Start
Instructions
Ticket Sales
A patron calls to purchase tickets for an event. After you find their account, review the seating and dinner options. Once you have selected all the needed options, you can finalize their purchase.
- From the Arts People homepage, use the navigation home menu to select Box Office. Then select Box Office Sales from the dropdown menu.
- This takes you to the Box Office Sales page where you can look up a patron. You can look up existing patrons by completing the first or last name field and selecting Lookup Existing Patron.
- If there is only one patron with this information, the fields will fill in with their information. If there are multiple patrons, you will be taken to the Select Customer page. Find the patron you are looking for and select their name.
- Their information will now appear on the Box Office Sales page. The payment path should now appear on the right. Here you can update the patron information or add a note to the house manager for patron specific needs. When finished, select Update Patron Record.
- Now select the show using the Select Show dropdown. Then choose the event date and time from the dropdown. Select seats.
- This example event includes a meal. Select Ticket Add-Ons
- Make meal selections. Then select OK.
- Review the shopping cart with the patron. When finished, enter the payment information and select Complete Order.
- Here you can choose to send a second confirmation email to the patron with their ticket information.
Order Details page: for after the sale.
1. On the Box Office Sales screen after you've looked up a patron you'll see a Ticketing History table on the left.
2. Click View on the order you'd like to see the details of.
3. The Order Details page displays buttons to process both a refund and a release of tickets.
4. Refunding an order gives payment back to the patron.
5. Releasing clears the patron's selection of those seats so they can be sold again. If you want to delete the order completely, both release and refund the tickets.
6. Many other actions can be completed on the Order Details page.
7. You can resend the confirmation email from the Order Details page, release and/or refund items, and tickets and receipts can be re-printed.
8. Exchanges can be processed (if you allow them) as well as editing the Delivery Method, purchase comments, and custom question answers.