Arts People Support
Hours of Operation
Monday-Friday: 7am-5pm Pacific time
Submit a request
Urgent issues preventing transactions
7 days a week, 24 hours: 866-788-7853 x4
Arts People Holiday hours
Closed: Christmas eve (December 24), Christmas day (December 25), Thanksgiving day and the Friday after (fourth Thursday and Friday in November), Independence Day (July 4), Labor Day (September 1), New Year's (January 1).
What is a request?
Requests are messages you send to Arts People support staff for help with your account.
Replies to your requests will be sent to the email address you have listed for you in your Arts People account. (To find out which email address requests are sent to login to your Arts People account and click on your profile name in the upper right, then click My settings.)
How do I submit a request?
Submitting a request can be done by emailing firstname.lastname@example.org or from the Help Center.
To submit a request from the Help Center:
1. Login to your Arts People account and click Help.
2. Click the Submit a request button.
3. Fill out the request form and Submit. Response times are generally fast - an hour or so is common.
How do I follow-up on a request once I submit it?
Via email: You can reply to your existing requests from your email by clicking Reply. Type in your response and click Send.
Via the Help Center:
1. Login to your Arts People account, click Help in the upper right to enter the Help Center.
2. Click on your name, then click My Activities:
3. Click on the request's subject to view and reply.