Arts People Support
Hours of Operation
Monday-Friday: 9am-7pm CT
Submit a request
Urgent issues preventing transactions:
7 days a week from 4am-11pm CT: 866-788-7853 x4 - please leave a detailed message with your name, organization, best phone number, and some information about the issue you're experiencing; if we are unable to answer your call, we will respond to your voicemail via email or phone call as soon as possible
Neon One Holiday hours
Closed: New Year’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, the Day following Thanksgiving Day, Christmas Eve, and Christmas Day. Note that if the holiday falls on a weekend day, it will be observed on the Friday or Monday surrounding the date of that holiday.
What is a request?
Requests are messages you send to Arts People support staff for help with your account.
Replies to your requests will be sent to the email address you have listed for you in your Arts People account. (To find out which email address requests are sent to login to your Arts People account and click on your profile name in the upper right, then click My settings.)
How do I submit a request?
Submitting a request can be done by emailing firstname.lastname@example.org or from the Help Center.
To submit a request from the Help Center:
1. Login to your Arts People account and click Help.
2. Click the Submit a request button.
3. Fill out the request form and Submit. Response times are generally fast - an hour or so is common.
How do I follow-up on a request once I submit it?
Via email: You can reply to your existing requests from your email by clicking Reply. Type in your response and click Send.
Via the Help Center:
1. Login to your Arts People account, click Help in the upper right to enter the Help Center.
2. Click on your name, then click My Activities:
3. Click on the request's subject to view and reply.