Contact your Application’s support team to request deactivation of your Neon Pay account. Existing charges can be disputed several months afterward, so your Merchant Account will remain accessible for limited activities. The Neon Pay team will deactivate your Neon Pay account so that no new charges can be submitted. We will then set your minimum balance to $0, and pay out any remaining balance. You will still be able to log in to your Neon Pay account to view and reconcile data.