Fees
| Authorization Fee | Flat fee assessed when a credit card charge is authorized. |
| Capture Fee | Percentage fee assessed when a credit card charge is captured. |
| AMEX Surcharge | Additional percentage fee assessed when an American Express charge is captured. |
| ACH Transfer Flat Fee | Flat fee assessed when an ACH charge is processed. |
| ACH Transfer Percent Fee | Percentage fee assessed when an ACH charge is processed. |
| ACH Transfer Failed Fee | Flat fee assessed when an ACH charge fails. |
| ACH Return Fee | Flat fee assessed when an ACH charge is reversed by a bank. |
| Chargeback Fee | Flat fee assessed when a charge is disputed and a chargeback is created. |
| Retrieval Fee | Flat fee assessed when a retrieval request (a dispute with no transfer of funds) is created. |
| Platform Flat Fee | Flat fee assessed when a charge is captured. Platform fees may not be used by all applications. |
| Platform Percent Fee | Percentage fee assessed when a charge is captured. Platform fees may not be used by all applications. |
| Offline Platform Fee | Flat fee assessed for offline transactions. Platform fees may not be used by all applications. |
Adjustments
| ACH Return | An ACH charge failed and returned to the account holder and removed from the merchant's Neon Pay balance |
| ACH Refund Return | An ACH refund failed and returned to the merchant's Neon Pay balance |
| Credit | A credit issued to your Neon Pay balance |
| Debit | A debit issued to your linked bank account due to negative balance |
| Debit Reimbursement | A reimbursement of a debit issued to your bank account |
| Dispute Recovery | Disputed funds returned to your Neon Pay balance |
| Dispute Refund | Disputed funds returned to the cardholder |
| Fee Refund | Neon Pay fees refunded and returned to your Neon Pay balance |
| Reserve Released | Funds held in reserve returned to your Neon Pay balance |
| Reserve Withheld | Funds held in reserve and removed from your Neon Pay balance |
User Types
| Administrator | Can read and pull data, initiate refunds, manage disputes, edit merchant account information, manage organization users |
| Staff | Can read and pull data, initiate refunds, and address disputes |
Charge Statuses
| Canceled | Charge was canceled before it succeeded |
| Failed | Charge was declined by the processor, card network, or card issuing bank. |
| Partially Refunded | A partial amount of the original charge has been refunded |
| Pending | Charge is processing, funds are still being held by card network or card issuing bank |
| Refunded | Charge refunded successfully and has left your Neon Pay balance |
| Succeeded | Charge completed successfully and has entered your Neon Pay balance |
Refund Statuses
| Refund Failed | Refund was declined by card network or issuing bank - funds still in Neon Pay |
| Refund Pending | Refund is queued for processing |
| Refund Processing | Refund is in process |
| Refunded | Refund is successful |
| Returned | Refund processed but could not complete - funds still in Neon Pay |
Payout Statuses
| Denied | Payout was requested but could not begin processing |
| Failed | Payout failed during processing |
| Processed | Payout was transferred to your bank account |
| Processing | Payout to bank account is in process |
| Requested | Payout was initiated and has not begun processing |
| Returned | Payout was rejected by the bank and sent back to your Neon Pay account balance |
Dispute Statuses
| Evidence Submitted | Evidence was submitted to the dispute and was sent to the issuing bank |
| Lost | Dispute has resolved in cardholder's favor |
| Open | Dispute is waiting for merchant response |
| Won | Dispute has resolved in merchant's favor |
Merchant Account Statuses
| Not Ready | Merchant account application has not been completed or received |
| Pending | Merchant account application is processing |
| Manual | Merchant account is undergoing manual review by the underwriting team |
| Rejected | Merchant account failed underwriting approval and has not been created |
| Verified | Merchant account created |
Neon Pay Glossary
| Organization | Your company using Neon Pay to process transactions |
| Merchant | an organization that accepts payments from constituents |
| Merchant Account | a payment processing account managed by an Organization account |
| Payment Processor | the institution that facilitates the transfer of financial data between the merchant and the cardholder's card network or issuing bank |
| Application | the software product you connect to Neon Pay |
| Cardholder | the person providing payment to the merchant |
| Transaction | an account activity; either a charge, refund, payout, dispute recovery, or dispute refund |
| Charge | funds that Neon Pay has collected from a cardholder in a given transaction |
| Charge Captured | funds approved for settlement by card network or issuing bank - now marked Successful in Neon Pay |
| Settlement | funds successfully transferred to Neon Pay |
| Refund | funds removed from the Neon Pay merchant account and given back to the cardholder |
| Amount | funds removed from the cardholder's account for a given transaction |
| Amount Paid | funds the organization can expect to receive in their bank account for a given transaction |
| Net | total funds received after all applicable fees |
| Balance | the current total funds held in your Neon Pay account |
| Payout | funds collected over a period of time in a batch and transferred to your bank account |
| Billing Descriptor | the description that appears on a cardholder's bank or card statement, sent from the payment processor |
| Dispute | a cardholder-contested charge |
| Dispute Recovery | funds debited during a dispute that have been returned to your Neon Pay account |
| Dispute Refund | disputed funds given back to the constituent |
Payments Glossary
| Acquiring Bank | the financial institution that maintains the organization’s merchant account, and enables them to process credit transactions. The acquiring bank sends transactions requests to issuing bank for authorization. |
| API | Application program interface (API) is a set of routines, protocols, and tools for building software applications. An API specifies how software components should interact. |
| Authorization | approval from an issuing bank or card network that the cardholder has sufficient funds to cover the cost of the transaction |
| Authorization Fee | A fee charged when a transaction is sent to an issuing bank for authorization |
| Batch Processing | Multiple transactions are held in a batch and uploaded together |
| Capture | A hold placed on the cardholder's funds, by the card issuing bank or card network, after authorization. |
| Card Verification Code (CVV) | the 3 or 4 digit security code on the back of the payment card that is used to authenticate the consumer during a card-not-present transaction. Increases security of the transaction. |
| Chargeback | the reversal of a credit card charge. The cardholder receives the funds back, and the merchant is debited for the chargeback amount. |
| Encryption | A process of converting card data into text, which can only be unlocked with a secure access key. |
| Flat Rate | A bundled processing rate which promotes transparency, simplicity, and protection against hidden fees. |
| Credit Card Fraud | using stolen credit card information to charge purchases or withdraw funds from an account |
| Friendly Fraud | a cardholder purchases good or services, then purposefully requests a chargeback from their issuing bank after receiving the goods or services in order to receive their money back |
| Interchange Fees | varying fees charged by card networks and issuing banks for processing transactions |
| Issuing Bank | the financial institution that issues credit/debit cards to consumers |
| Payment Gateway | verifies a card's validity, and sends card information to payment processor |
| Payment Processor | the institution that facilitates the transfer of financial data between the merchant and the constituent's card network or issuing bank |
| PCI Compliance | Any company that processes card payments must be compliant with PCI (Payment Card Industry) regulations set by the card networks |
| Tokenization | A process of protecting and securing card data. Neon Pay converts credit card numbers to a string of characters called tokens, which can then be processed without ever exposing the card details themselves. |