How will my charges appear on my constituents’ statements?
On the Merchant Application, you will have the opportunity to set the Statement Descriptor. Typically this is your organization’s name. The statement descriptor is the charge description that Neon Pay sends to the constituent’s issuing bank. Ultimately, the bank decides what appears on a constituent’s statement. After your Merchant Application is approved, the statement descriptor cannot be edited. If you need the statement descriptor changed, please contact Support.
The charge on the cardholder statement will be either “SPL*[your entered statement descriptor]” or “PL*[your entered statement descriptor].”