How will my charges appear on my constituents’ statements?
On the Merchant Application, you will have the opportunity to set the Billing Descriptor. Typically this is your organization’s name or DBA name. It should be clear and recognizable to your constituents.
The billing descriptor is the charge description that Neon Pay sends to the constituent’s issuing bank, though ultimately, the bank decides what appears on a constituent’s statement. After your Merchant Application is approved, the billing descriptor cannot be edited in the portal. If you need the billing descriptor changed, please contact Support.
The charge on the cardholder statement will appear as “PL*[your entered statement descriptor].”