Please Note: This article is not applicable to Canada-based accounts.
On the Merchant Application, you will have the opportunity to set the Billing Descriptor. Typically this is your organization’s name or DBA name. It should be clear and recognizable to your constituents.
The billing descriptor is the description that Neon Pay sends to the constituent’s issuing bank, though ultimately, the bank decides what appears on a constituent’s statement. After your Merchant Application is approved, the billing descriptor can be changed by the Neon Pay support team. If you need the billing descriptor changed, please do not create a new merchant account. Instead, you will want to contact Support.
The charge on the cardholder statement will appear as “PL*[your entered statement descriptor].”