Please note that the Next Generation Events feature is only available to organizations with Neon CRM Impact or Empower packages AND Neon Pay as the payment processor.
Contact us at clientaccountspecialist@neonone.com to discuss your current package and/or switching to Neon Pay.
This help guide will cover how to establish your Events Settings in Neon CRM.
Recommended Reading Before You Start
Content
Instructions
Please note: The processes outlined below refer to the Next Generation Events module in Neon CRM. This information does not apply to legacy event settings.
Navigating to Event Settings
To access event settings:
1. Select the Settings icon in the upper right corner of the page and then select Global Settings on the drop-down menu.
2. Select Event Settings under the Next Generation Events heading on the Global Settings page.
The event settings page now appears.
3. Select Edit in the upper right corner of the page to edit the settings.
As seen in the image above, this page has three sections. Below, let's examine at each section individually.
Seatmap Usage Fees
As seen in the Seatmap Usage Fee image above, if you utilize the seat map feature in the Events module, each ticket is charged a $.65 fee. If you wish to pass this fee along to the constituent, select the Require ticket buyers to cover per ticket fees toggle to the "On" position in the Pass fees to ticket buyer section.
Cart Timer
As stated on the image above, the Cart Timer section of the events settings page sets an expiration time on an order. More specifically, once a constituent add tickets for an event to their online cart, you can adjust the amount of time the tickets are held for the constituent before the tickets are released again for others to purchase. (The unit of time entered into these fields refers to the number of minutes the tickets are held.) There are two fields in this section, and they refer to the following:
- The Sales and Check-In field pertains to a system admin who is purchasing tickets on behalf of a constituent. If a system admin is processing a ticket purchase on behalf of a constituent, the system admin must complete the purchase within the number of minutes set in the Sales & Check-In field once the tickets are added to the constituent's cart.
- The Public Checkout field pertains to a constituent who is purchasing tickets on the public-facing ticket-purchasing page. Once they add tickets to their cart, the constituent must complete the purchase within the number of minutes set in the Public Checkout field.
Payment Processing Fees
When a constituent purchases a ticket, a payment processing fee applies to that ticket purchase. In the Payment Processing Fees section, you can choose to display a checkbox on the public-facing ticket-purchasing page that gives constituents the ability to choose if they wish to cover the processing fees for their ticket purchase. To do so, select the toggle to the "On" position in the Give ticket buyers the option to cover fees section. (Note: The fees mentioned here are separate from the Seatmap Usage Fees mentioned above.)