Neon Fundraise gives administrators the ability to add and edit the FAQs presented on their campaign site. To add an FAQ to your site, you'll need to set up FAQ Sections first. Once that's set up, you can add FAQs to the FAQ Sections.
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Adding an FAQ Section
Before you can add specific FAQs to your page, you must first create an FAQ section. To add an FAQ section:
1. Navigate to the Website menu and select FAQs from the dropdown.
2. Ensure the FAQ tab is selected in the left menu. Select the Add FAQ Section button to display the New FAQ Section window.
3. As an administrator, you can group your questions and answers under relevant section headers. For example, if you have multiple questions about volunteering, you may want to create a section called “Volunteer.” Enter this into the Section Title field. As you add more FAQ sections, you can use the Order Number option to arrange your FAQs on the page. For example, you will enter 1 to prioritize a section as the first section. Repeat these steps to create another FAQ section. When finished, select the Save button.
Editing and Deleting an FAQ Section
To edit or delete an FAQ section:
1. Navigate to the Website menu and select FAQs from the dropdown.
2. Double-click the section you wish to edit or delete.
3. In the FAQ section window:
- Select Edit to make changes to the section title or section order and select Save when finished.
- Select Delete to delete the section.
Adding an FAQ
To add an FAQ to a section:
1. Navigate to the Website menu and select FAQs from the dropdown.
2. Double-click the section to which you wish to add an FAQ.
3. In the FAQ section window, select Add FAQ.
4. In the New FAQ window:
- Select an Order Number to determine the placement/order of the FAQ in the section.
- Enter a Question.
- Enter an Answer.
5. Select Save when finished or select Save and New to save the FAQ and add another FAQ.
Editing and Deleting an FAQ
To edit or delete an FAQ in a section:
1. Navigate to the Website menu and select FAQs from the dropdown.
2. Double-click the section in which you wish to edit or delete an FAQ.
3. In the FAQ section window, double-click the FAQ you wish to edit or delete.
4. In the FAQ window:
- Select Edit to make changes to the FAQ and then select Save when finished.
- Select Delete to delete the FAQ.