Please note that the Next Generation Events feature is only available to organizations with Neon CRM Impact or Empower packages AND Neon Pay as the payment processor.
Contact us at clientaccountspecialist@neonone.com to discuss your current package and/or switching to Neon Pay.
Learn how to add a new ticket type (i.e., adult, child, senior, etc.) to an existing event in this step-by-step guide. This help guide will cover how to add a new ticket type to an existing assigned seating event with tiered ticket pricing in Neon CRM.
Recommended Reading Before You Start
Content
Adding a New Ticket Type to an Existing Assigned Seating Event
Instructions
Adding a New Ticket Type to an Existing Assigned Seating Event
1. Select Events in the navigation menu and then select Events on the drop-down menu.
2. Select your event on the Events page.
3. Select Edit Event in the menu on the left side of the page.
4. Select Pricing on the left menu.
5. Select the Create Ticket Type button.
The Create Ticket pop-up will appear.
6. Complete the Create Ticket pop-up per the image and table below. When finished, select the Add Ticket button.
| Field Name | Description | |
| A. | Ticket Name | Enter a name for the ticket type. |
| B. | Paid/Free | Select whether the ticket type is paid or free. |
| C. | Price Levels | For a paid ticket, enter the price(s) for the respective tiered pricing levels for the event’s venue. These tier levels are designated when you create a venue seat map. The pricing for each tier level is designated here and/or during the event set-up process. |
| D. | Advanced Settings Heading | Click the Advanced Settings heading to reveal additional ticket options. |
| E. | Ticket Description | Enter a ticket description to appear on the public page (optional). |
| F. | Hide Ticket Type | Select this checkbox if you wish to hide the ticket type from the public page (optional). |
| G. | Non-Deductible Amount |
Enter a Non-Deductible Amount for each tier level ticket (optional). |
The new ticket type now appears on the Tickets page.
7. Select the Save Changes button on the Tickets page.